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Learn what Voice of the Customer means, how companies collect and analyze feedback, the key frameworks and metrics, and how PMs act on VoC.

Learn what product portfolio management is, the BCG matrix and its four quadrants, how to allocate resources across products, examples, and mistakes.
Learn what a product positioning statement is, the Geoffrey Moore template, why it’s an internal tool, how to write one, examples, and mistakes.
Learn what a SWOT analysis is, the four quadrants, internal vs external factors, how PMs use it, real examples, and the mistakes that make it useless.