Tell me about yourself?
I'm a Senior Product Manager at Delhivery, and I own part of the last-mile experience: everything between a parcel leaving the local hub and reaching someone's door. Most of what I work on is what customers actually feel, like failed delivery attempts, vague ETAs and the "where is my order" calls.
The piece I'm proudest of is our failed-delivery work. A lot of first attempts were failing for avoidable reasons: nobody home, or a rider who couldn't find the address. We built a pre-delivery confirmation and better address hints for riders, together with the city ops teams. In the pilot cities, first-attempt success went up by about four percentage points, and support contacts on those orders dropped.
Before Delhivery, I spent three years at PayU working on checkout and transaction reliability. That's where I learnt how much of a user's trust depends on things they never see, like bank downtime and how you retry a payment.
I started as a Business Analyst at Flipkart. I liked the analysis, but I kept wanting to own what happened after the deck was presented, and that pulled me into product.
Outside work I run marathons. I'm here because I want to take what I've learnt in logistics back into fintech, with broader ownership of a customer problem.