Solution Overview
Applied a combination of Supervised Fine Tuning (SFT), LoRA, and RLHF to inject company-specific knowledge.
Steps
Dataset Preparation
Cleaned and anonymized documents
Removed PII
Structured Q/A pairs for SFT
Logged user queries for RLHF
Fine-tuning Methodology
Applied LoRA adapters to reduce training cost
Used lightweight DPO to align model tone
Reinforced reasoning quality using feedback loops
Evaluation
Benchmarked accuracy using golden datasets
Added regression tests
Results
40% improvement in domain accuracy
Reduced hallucinations by 30%
Lower latency with LoRA adapters
